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March 20254, Transportation Safety, Driver Training
Customer Service
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1. If you will be late for a delivery, you should NEVER:
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A. Call ahead to alert the customer
B. Continue to follow road rules, even if it increases the delay
C. Contact the carrier to explain the delay
D. Drive faster
2. You don't need to look nice because all you do is drive the truck.
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A. True
B. False
3. Which is an example of bad customer service?
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A. Ignoring pickup and delivery instructions
B. Respecting the customer's property
C. Being courteous and honest
D. All of the above
4. After dealing with an angry customer, you should:
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A. Explain to the customer that their anger is misplaced
B. Ignore the customer and let the problem solve itself
C. Assure the customer that someone will reach out to help
D. Take all the blame for the customer's complaints
5. You should know the customer's company policies for deliveries and drop offs.
*
A. True
B. False
All questions must be answered
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February 2025, Transportation Safety, Driver Training
City Driving
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1. Drivers should speed up in turns to get through the maneuver more quickly and safely.
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A. True
B. False
2. When approaching an intersection, drivers should:
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A. Slow down and roll through the intersection
B. Honk the truck's horn to warn others that they're coming
C. Stop and check both directions before proceeding
D. Both A and B
3. The sharper the turn, the slower the vehicle should be moving.
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A. True
B. False
4. When using a GPS designed for professional drivers, the device should have the following information entered into it:
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A. Vehicle length, width, and height
B. Axle weights
C. Hazardous materials being transported
D. All of the above
5. Drivers must yield the right of way to pedestrians when turning on green.
*
A. True
B. False
All questions must be answered
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January 2025, Transportation Safety, Driver Training
Personal Safety
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1. It’s okay to discuss your load with other drivers at a truck stop.
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A. True
B. False
2. When driving on the road:
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A. Be wary of anyone asking you to pull over
B. Make sure you’re not being followed
C. Be aware of your surroundings
D. All of the above
3. You should never lock your windows and doors while in the vehicle because it poses a personal safety risk.
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A. True
B. False
4. A good trip plan includes:
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A. Using your intuition to pick a stop
B. Packing your favorite snacks
C. Mapping out two or three safe stops for each rest/refuel
D. All of the above
5. It’s a best practice to keep your valuables hidden to avoid thieves.
*
A. True
B. False
All questions must be answered
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December 2024, Transportation Safety, Driver Training
Night Driving
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1. Driving at night means trading one set of roadway hazards with another.
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A. True
B. False
2. High beam headlights should be dimmed within ___ feet of an oncoming vehicle.
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A. 250 - 350
B. 350 - 500
C. 500 - 1000
D. 100 - 150
3. You should turn your headlights on after the sun sets.
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A. True
B. False
4. When driving at night, you should:
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A. Fight through fatigue to stay on schedule
B. Always use your high beams to increase visibility
C. Drive faster since there are fewer cars on the road
D. Continually scan the road
5. When driving at night, you should increase your following distance.
*
A. True
B. False
All questions must be answered
Submit Your Answers
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